Private Tray
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Here for the life of your ring
Warranties and returns
We stand behind the way your ring is made. If an issue covered by our craftsmanship warranty comes up, reach out to us at support@eosdiamond.com and we will guide you through what happens next.
Normal wear, accidental damage, loss, and changes in fit may require repair or service outside the warranty. We will inspect the ring first, explain the options clearly, and confirm any cost before work begins.
Ready-to-ship pieces may be returned within 7 days of delivery, provided they are unworn and returned with the original packaging and grading report. The client is responsible for insured return shipping.
Each custom and made-to-order pieces are created specifically for you and is considered final sale.
If your piece arrives damaged or is not what you ordered, contact us at support@eosdiamond.com within 7 days of delivery. We will make it right and guide you through the process.
Have a question? Email us!
team@eosdiamond.com