Refund policy
All Sales Are Final
Because every EOS Diamonds piece is crafted to order, we do not accept returns, exchanges, or cancellations once production has begun.
This policy ensures that every ring is produced specifically for its intended owner with uncompromising quality.
Quality Guarantee
We stand behind the craftsmanship of every EOS Diamonds piece.
If you believe there is an issue with the quality or production of your order, please contact us within 72 hours of delivery with:
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Your name
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Order number
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A description of the issue
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Clear photos or videos
Our team will review the situation promptly.
If the issue is confirmed, we will make it right.
Damage, Loss, or Theft During Transit
If you purchased third-party insured shipping, please follow the insurer’s claim process.
Our team will assist where possible.
If insurance was not purchased, EOS Diamonds is not responsible for lost, stolen, or damaged shipments once the package has left our facility.
Custom Requests & Natural Diamonds
Custom orders — including those using natural (mined) diamonds — follow the same no-return, no-cancellation policy due to their individualized nature.
Resizing & Adjustments
If you need resizing or a post-delivery adjustment, contact our team.
Fees may apply depending on the design and required work.
How to Reach Us
Our goal is to ensure every customer is satisfied and confident in their purchase.
If you experience any issues, please contact us at:
We are here to help.