Privacy policy
Privacy
What we collect, why, and the choices you have. Written to be read, not skimmed past.
Last updated November 2026
01Who we are
EOS ("EOS", "we", "us") designs engagement rings by consultation. The site at eosdiamond.com is operated by Ethos LLC. This policy explains what we collect when you use the site or speak with us, why, who helps us handle it, and the choices you have.
Questions about your information go to hello@eosdiamond.com. A person reads every message.
02What we collect
What you tell us. When you book a call, answer our questions, save your answers or ask us to pass on a note, we collect what you enter. That can include your name, email, phone number, when you hope to propose, your answers about style and taste, rings you kept, and a ring size.
What you tell us about someone else. Some features ask for another person's first name and email: his, if she asks us to write to him, or hers, if he asks us to invite her. See Other people's details.
When you book. Calendly handles scheduling, so the time you choose and the details you give in the booking window are collected by Calendly and shared with us.
Automatically. Like most sites, we collect basic information about how the site is used: pages viewed, buttons pressed, which step of a form you reached, the site that referred you, your browser and device type, and an approximate location based on your IP address. Cookies and similar tools do this; see Cookies.
On your own device. Your answers are kept in your browser as you go, so you can leave and come back without starting again. They stay on your device until you send them to us or clear your browser.
03How we use it
- To prepare for and hold your consultation, and to design, make and deliver your ring.
- To reply to you, and to send the messages you ask for, such as a booking confirmation or a note to your partner.
- To keep a record of our conversations so you never have to repeat yourself.
- To understand which parts of the site help people and which do not, and to improve them.
- To measure whether our advertising works, in aggregate.
- To protect the site and our customers from fraud and abuse, and to meet legal obligations.
We do not sell your personal information, and we do not share it for other companies' advertising.
04Other people's details
If you give us someone else's name and email so that we can write to them on your behalf, you are telling us that you know them and believe they would welcome hearing from us. We use their details only to send the note you asked for, and to reply if they get in touch. We will not add them to marketing.
Anyone who hears from us this way can ask us to delete their details at hello@eosdiamond.com, and we will.
07How long we keep it
We keep your information for as long as we are working together, and afterward for as long as it is useful for warranty, repairs and records the law asks us to keep. If you only ever booked a call or sent answers, we delete them within two years of our last contact unless you ask us to keep them.
08Your choices and rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop sending you anything. Email hello@eosdiamond.com and we will reply within 30 days. Depending on where you live, including California and other US states with privacy laws, you may have further rights; we honor these requests for everyone, wherever they live, and will not treat you differently for making one.
09Security
We use reputable providers, limit who on our team can see your information, and send everything over encrypted connections. No system is perfectly secure, so if something ever went wrong that affected you, we would tell you promptly.
10Children
The site is for adults. We do not knowingly collect information from anyone under 18, and will delete it if we learn we have.
11Changes
If we change this policy, we will post the new version here with a new date. If a change is significant, we will say so on the site or tell you directly.
12Contact
hello@eosdiamond.com
Ethos LLC