Terms

01About these terms

These terms apply when you use eosdiamond.com or book a consultation with EOS, operated by Ethos LLC ("EOS", "we", "us"). By using the site you agree to them. If you order a ring, the written order agreement we send you will also apply, and where the two differ, the order agreement wins.

02Consultations

Consultations are free and carry no obligation. Booking a call, answering our questions or keeping a ring you like does not commit you to buy anything. Please give us notice if you need to cancel or move a call, using the links in your confirmation.

03Designs, prices and orders

Every ring is designed for one person. Prices, designs and timings we discuss on a call are estimates until we confirm them in writing. An order is made only when you accept our written order agreement and pay the deposit it sets out. We will tell you when your ring will arrive before anything is made.

Drawings and photographs on this site show rings we have made or could make. They are illustrations, not a promise that your ring will look identical, since each stone and each ring is its own.

04Our diamonds

We work mainly with lab-grown diamonds, grown in a laboratory rather than mined. They are real diamonds: the same carbon, hardness and light. We also source natural diamonds on request. Every stone comes with an independent grading report, and we describe each stone, including whether it is lab-grown or natural, by that report.

05Size, returns and cancellations

Every ring is made to order, so all sales are final once production begins: we don't accept returns, exchanges or cancellations from that point. Before then, we will confirm her size with you and tell you how confident we are.

The ring sizer on this site is a guide only. Screens, measurements and fingers vary, so please treat its result as an estimate.

If you would like a ring resized later, contact us. Whether it can be done depends on the design, and fees may apply. We will always confirm the cost before any work starts.

06If something is not right on arrival

Please tell us within 72 hours of delivery, with your name, order details, a short description and clear photos or video. We will review it, and if the issue is ours, we will make it right.

07Craftsmanship warranty

We stand behind the way your ring is made. If an issue covered by our craftsmanship warranty comes up, contact us. We will inspect the ring, explain the options clearly and confirm any cost before work begins. Normal wear, accidental damage, loss and changes in fit fall outside the warranty and may need paid repair or service.

08Making and delivery

Your ring is made to order. We will give you a timeline when you order and tell you if anything changes. Delivery is by tracked courier, and an adult signature may be required. You can add third-party shipping insurance; without it, we are not responsible for loss, theft or damage once the ring has left us.

09Notes we send for you

Some features let you ask us to write to someone, such as a note to him or an invitation to her. Only use them for someone you know who would welcome hearing from us, and only with true details. We may decline to send any message.

10Using the site

Please do not misuse the site: no attempts to break or overload it, no automated scraping, no false information, and nothing unlawful. We may suspend access if we see any of this.

11Our work

The site, its words, drawings, photographs, ring designs and the EOS name belong to us or to those who license them to us. You are welcome to share links and to look for ideas; please do not copy or reuse our work without asking.

12Responsibility

We work hard to keep the site accurate and available, but it is provided "as is", and we cannot promise it will always be error-free or uninterrupted. To the fullest extent the law allows, we are not responsible for indirect or consequential losses from using the site, and our total responsibility for anything arising from the site itself is limited to one hundred US dollars. Nothing here limits responsibility that cannot be limited by law, and your order agreement governs anything to do with a ring you buy.

13Governing law

These terms are governed by the laws of the State of North Carolina, and any dispute will be heard in its courts, unless the law where you live gives you the right to bring it elsewhere. If any part of these terms cannot be enforced, the rest still applies.

14Changes

We may update these terms from time to time. The version on this page, with its date, is the one that applies.

15Contact

hello@eosdiamond.com
Ethos LLC